WINSTON TAYLOR
Dynamic switchboard for a fast-moving company
Background
Winston Taylor is a transatlantic law firm (formed by the merger of Winston & Strawn and Taylor Wessing), with a dynamic, innovative approach. It’s 1400 lawyers work across 20 offices in 7 countries, giving it a broad geographic reach spanning the U.S., the U.K., Europe, Latin America, and the Middle East.
How we helped
Winston Taylor's existing telephone service was excellent during office hours, but the London office found itself receiving an increasing number of calls at night and over the weekends and bank holidays, due to its broad geographic coverage. It relied on the security guards staffing its front desk to answer the phone at night and over the weekend.
Winston Taylor asked ComXo to provide its Virtual Switchboard out of hours switchboard service, staffed by an experienced team that would answer the phone professionally between 8pm and 8am.
Winston Taylor chose ComXo based on its reputation. In the legal world, firms take notice of their peer group, and the head of facilities was impressed the ComXo was successfully serving several other law firms of a similar size.
The results
ComXo have delivered excellent service efficiency and client experience, answering 99.9% of out of hours calls within 4 seconds. When legal clients call out of hours, it's a priority call, so a fast response is vital.
Apart from providing a constant professional face for the company, ComXo also provides several other benefits. A virtual switchboard enhances business continuity, because in the event of a planned, or unplanned evacuation, cyber attack or incident, Winston Taylor can immediately divert all calls to ComXo.
Service Level
Experience
Accurate
Knowledge
Database
Increased
Efficiences
Business
Continuity &
Resilience
Do you have a
similar challenge?
TALK TO OUR TEAM ABOUT HOW WE CAN HELP.
Call us on 0800 0711 711 or provide us with a few details and we’ll get right back in touch.
