News & insight
Read our latest news, insights and research reports on the issues facing professional service firms.
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Is your reception too busy to say hello?
In a bustling law firm, the reception area is the first point of contact for clients, visitors, and staff.
Business continuity isn’t just for cyberattacks.
Why being prepared for the day-to-day matters
No company likes surprises (unless, perhaps, it’s a sudden stock price jump).
Why 9-5 is a thing of the past: the real cost of after-hours voicemail.
The traditional nine-to-five is becoming an “antiquated relic from the past”, according to Forbes.
National Telephonist Day 2024
After the fun and celebrations of National Telephonists’ Day this month, Huma, Operations Manager, shares why it’s such an important date in our ComXo calendar:
Working behind the scen
The Ultimate Guide to TUPE: What You Need To Know When Outsourcing To A UK BPO Supplier
We asked specialist HR Consultants Kane HR to write our guest blog this month, covering everything you need to know about TUPE and the considerations when outsourcing.