News & insight

Read our latest news, insights and research reports on the issues facing professional service firms.

National Telephonist Day 2024

National Telephonist Day 2024

After the fun and celebrations of National Telephonists’ Day this month, Huma, Operations Manager, shares why it’s such an important date in our ComXo calendar:

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The Ultimate Guide to TUPE: What You Need To Know When Outsourcing To A UK BPO Supplier

The Ultimate Guide to TUPE: What You Need To Know When Outsourcing To A UK BPO Supplier

We asked specialist HR Consultants Kane HR to write our guest blog this month, covering everything you need to know about TUPE and the considerations when outsourcing.

How to boost your profits-per-partner

How to boost your profits-per-partner

Profits-per-partner is a crucial metric for success for law firms, as an indicator of financial health, profitability, competitiveness and rate of growth.

How to deliver world-class client experiences

How to deliver world-class client experiences

According to the Solicitors Regulation Authority there are 9,465 solicitors offices in the UK, of which 71% are incorporated companies or LLPs.

Why call data should be every legal firm’s secret weapon in 2023

Why call data should be every legal firm’s secret weapon in 2023

It’s no secret that LegalTech generates a lot of excitement and conversation for law firms looking to gain a commercial edge in a competitive market.