Rapid Response Lines

We ensure it’s business as usual for your callers when the unexpected happens

Our Rapid Response & Disaster Recovery Solutions

Our dedicated and experienced switchboard team provide seamless communication and support for you and your customers during times of crisis.

Our advanced technology provides a sophisticated solution using dedicated lines, with experienced operators handling your customer calls and communications, for when its vital to be able to reach the right people. Rapid Response Lines are initiated as part of your business continuity plan during emergency incidents or disruption, such as dawn raids, cyber-attacks, natural disaster or health and safety risks.

Whilst we support internal engagement with mass communication and messaging to keep employees aware and engaged of the situation, with up-to-date information, it’s business as usual for your callers with the same high-quality call and communication experience they expect.

 This risk management solution can also be positioned to enrich your customer offer, providing reassurance that they can access the support needed from you during their own crisis situations.

Make plans for the unexpected, with our bespoke solutions

Talk to our specialist team about the right solution for your business
Features
Crisis VPA
Specialist Rapid Reponse Virtual Personal Assistants
Call Auditing
Tracked call auditing with time and date stamp esclation
Multilingual
Skilled Multi-lingual support
Data & Insight
Unique Data Insights & Proactive Account Management
Bespoke Call-Handling
Fully customised experience for every call
Rota Integration
Bespoke, time zone & rota driven workflows
Messaging
Integrated Messasing Service (Email, SMS, IM)
SLA's
Industry Leading SLA's, 24/7-365

What our clients say

Top Finance Firm
Knowledge Manager

Having our switchboard manned by personable and knowledgeable staff is key to maintaining our brand image. Equally importantly, the added value crisis services dovetail with our business continuity arrangements, ensuring that we can maintain our business in any eventuality.

How it works

We will take you through an audit and discovery process, to really understand your business, requirements, those of your stakeholders and your clients.

Our Customer Success team will develop tailored workflows, ensuring all paths end in the call being escalated to the appropriate person.

Our advanced technology is configured and the workflows constructed to deliver your call handling requirements and generate reporting and audit trails, together with insight.

Our 24/7 team are trained on your organisation, process and clients, before going live and are ready to respond seamlessly and professionally.

Benefits

Brand Reputation

We guarantee your calls will be handled with the same high quality service your clients expect, whatever disruption you are experiencing behind the scenes.

Client Emergency Support

We will get your client’s issue escalated through to the right person in your business, whatever time of the day or night.

Business Continuity

Lessen the financial risk by ensuring that all critical calls are routed right first time.

How can we help?

Provide us with a few details and we’ll get right back in touch.

Let's have a chat

Learn how we help 40 of the top global law firms