With talk of "post-pandemic challenges" now feeling passé , and businesses re-focusing on the longer term future, legal firms are looking to build efficiencies into sustainable hybrid work processes, and ways to further enhance and develop their client experience for competitive advantage.
The use of "lawtech" including AI and chatbots has been hyped over recent years as the solution to all problems, with chatbots in particular seen as the "quick fix, easy to scale, friendly face of Artificial Intelligence".
Some predictions have estimated that more than 85% of customer interactions will NOT include a human being in the legal sector. But we ask the question:
"Are you ready to hand over your valued customers to a client experience which is totally hands-off?"
Are you ready to hand over your valued customers to a client experience which is totally hands-off?
This insight, written by conversational intelligence expert Andrew Moorhouse, takes a look at balancing the risk of losing human interaction, alongside the reward of combining better tech and processes for a highly personalised managed service.
In this insight you'll find:
- Insights from over 10,000 conversations across sectors
- Analysis of call volumes and qualified leads for the legal sector
- How to balance risk and reward when introducing AI technology