What Will You Be Doing

At ComXo we've refined ‘exceptional call experience’ over the past 34 years, combining our knowledge, expertise, creativity and passion to deliver great business communications for today’s agile and dynamic workplace.

The Out of Hours (OOH) Team Leader is responsible for supervising and leading a team of out-of-hours operators, ensuring adherence to company policies and performance standards.

This role involves call handling, managing workflows during out-of-hours periods, addressing operational issues, and overseeing administrative tasks.

The Team Leader provides ongoing training, coaching, and support to team members to develop their skills. Additionally, the role requires facilitating clear and effective communication within the team and with other departments to ensure smooth operation and collaboration. The Team Leader also manages customer relations, handles complaints, and ensures the team meets Key Performance Indicators (KPIs).

Previous experience of working within a switchboard/customer service environment is necessary. The ideal candidate will have some experience overseeing a team of staff.

Start Date: 3rd February

Please note before moving onto contracted hours, 3 months of training will be provided (9am to 5pm, Monday to Friday). Please DO NOT apply if you cannot commit to these training hours. Salary: £29,000 to £31,000 per annum including an Out of Hours Allowance (based on £34,000 to £37,000 FTE)