MultiVoice Conferencing Case Study
Saving costs through automated billing integration
Stephenson & Harwood employ over 1,000 staff worldwide. Headquartered in London, with 10 offices across Asia, Europe and the Middle East. ComXo have provided audio conferencing for this award winning international law firm since 2008.
Knowing we are using a reliable service is the main thing and that definitely comes across in the professionalism of the staff at ComXo, especially with the excellent customer service support they offer, giving us absolute peace of mind
STEPHENSON & HARWOOD
The Brief
- Find an alternative to the dedicated human resource, currently managing entire recharging and billing process
- Remove reliance on reception to book all global conference calls
- Support the firm incentive around global standardisation of all communication
- Provide full training and support to assist with any internal expansion
Our Solution
- Develop a fully automated matter allocation and recharging integration to the firms case management system
- Companywide roll-out of online booking system to all PA, Secretary and Admin staff
- Global roll-out of the MultiVoice system with bespoke in-country settings
- Deliver a bespoke training programme tailored to the users’ role and their usage type