Case Study

MultiVoice Conferencing Case Study

Saving costs through automated billing integration

Stephenson & Harwood employ over 1,000 staff worldwide. Headquartered in London, with 10 offices across Asia, Europe and the Middle East. ComXo have provided audio conferencing for this award winning international law firm since 2008.

Knowing we are using a reliable service is the main thing and that definitely comes across in the professionalism of the staff at ComXo, especially with the excellent customer service support they offer, giving us absolute peace of mind

STEPHENSON & HARWOOD

The Brief

  • Find an alternative to the dedicated human resource, currently managing entire recharging and billing process
  • Remove reliance on reception to book all global conference calls
  • Support the firm incentive around global standardisation of all communication
  • Provide full training and support to assist with any internal expansion

Our Solution

  • Develop a fully automated matter allocation and recharging integration to the firms case management system
  • Companywide roll-out of online booking system to all PA, Secretary and Admin staff
  • Global roll-out of the MultiVoice system with bespoke in-country settings
  • Deliver a bespoke training programme tailored to the users’ role and their usage type

The Result

Cost saving of £3,000 a month

Fully automated billing integration maximises billing opportunities – matter related calls 100% rechargeable

Improved efficiencies – conference call bookings now shared across the firm

Standardisation in global conferencing for all internal and external parties

Improved communication company-wide – reliable audio conferencing provision irrespective of location

Call Now Button